Refund Policy

Last updated: August 26, 2026

At NYXOR, we want you to be confident in your purchase. Due to the personal and hygienic nature of our products, the following refund policy applies to all orders.

Final Sale – Underwear

For hygiene and safety reasons, all underwear, including jockstraps, is final sale.

We do not accept returns or exchanges for:

• Change of mind
• Incorrect size selected by the customer
• Incorrect colour selected by the customer
• Fit or personal preference
• Sale, promotional, or discounted items

Please review the product description and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us at support@nyxorwear.com.

Please contact us within 14 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos showing the item and the issue

Once your claim has been reviewed and approved, we may offer a replacement or refund, as appropriate.

You do not need to return an eligible defective or incorrect item unless we specifically request that you do so.

Shipping Issues

NYXOR is not responsible for delivery delays caused by shipping carriers, customs processing, weather, or other circumstances outside our reasonable control.

If your package arrives damaged or you believe it has been lost in transit, please contact us at support@nyxorwear.com so we can review the issue and assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Orders that are lost, returned, or delivered incorrectly because of an incorrect or incomplete address provided by the customer may not be eligible for a refund.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

Please contact support@nyxorwear.com as soon as possible if you wish to cancel an order. We cannot guarantee cancellation once an order has entered processing.

Pre-Orders

Pre-order items are produced or reserved based on anticipated customer demand.

Unless otherwise required by applicable law, pre-orders are subject to the same Final Sale policy described above once fulfilled.

Estimated shipping or delivery dates provided for pre-orders are estimates and may be subject to change. If a significant delay occurs, we will provide updates when reasonably possible.

Refunds

When a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your bank, credit card provider, or payment processor.

Original shipping charges are non-refundable unless the refund results from an error by NYXOR or otherwise required by applicable law.

Consumer Rights

Nothing in this Refund Policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.

Where applicable law provides you with additional cancellation, refund, replacement, or other rights, those rights will apply.

Contact Us

For questions regarding your order, refunds, or this policy, contact:

NYXOR
Email: support@nyxorwear.com